How to sign up, pause, or cancel a Factor subscription
Learn more about Factor's cancellation policy
How can I cancel a Factor subscription in the Netherlands?
ou can easily pause your box at any time in your account. Prefer to cancel your membership entirely? You can do so by following these simple steps:
- Go to Factor and log into your account.
- Click on your name in the top right corner and select 'Settings'.
- Scroll down and select 'Cancel membership'.
We'll send you a confirmation email.
Are you a new customer wondering how to cancel a Factor subscription?
We're happy to hear you're considering Factor! Factor meals are designed to meet your nutritional goals, with options such as vegetarian, high-protein, calorie-conscious, flexitarian, pescatarian, and keto, all of which you can mix and match! Factor operates on a flexible subscription that you can cancel anytime. Once you’ve created an account, you can easily pause your subscription in your account settings by following these steps:
- Log into your account and click on your name in the top right corner.
- Select 'Settings', scroll down, and click 'Cancel membership'.
With Factor's flexible subscription, you can skip a week whenever needed. When you're ready to receive Factor meals again, simply reactivate your subscription.
Are you an existing customer looking to pause your Factor subscription? No problem.
Whether you're travelling or just need a break from ready-made meals, you can always pause your subscription and skip weekly deliveries. Here's how:
- Log into your account.
- Click on 'My Menu'.
- Select the delivery day for the week(s) you’d like to skip and click 'Skip week'.
Are you an existing customer looking to cancel your Factor subscription?
We're sorry to hear that you're considering cancelling your Factor subscription. If you change your mind and want to enjoy delicious ready-made meals again, feel free to contact us to learn about our latest offers. In the meantime, here’s how to cancel your Factor subscription:
- Log into your account.
- Click on your name in the top right corner and select 'Account settings'.
- Scroll down to the 'Plan settings' page and click 'Cancel plan' (under the Status section).
- Follow the cancellation instructions.
You'll see a confirmation message once your account has been cancelled. Please make sure to pause or cancel at least five days before your next scheduled delivery by midnight, so we can notify our suppliers. Unfortunately, we are unable to process cancellations requested after the deadline, and you will be responsible for any charges on already processed orders.