conversion-comms

Frequently Asked Questions

Good food delivered straight to your door – always on your terms. Skip or cancel anytime.

No results found 

Your result(s)

How can we help you?

Success! You created an account without a password.

Received a gift card? Lucky you!
Redeem it here and get ready for some delicious home cooking.

Redeem a gift card

Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card. If you chose to print the gift card at home, it’s up to you to hand them their gift!

Nope! The gift card recipient does not have to have a HelloFresh subscription in order to redeem. If you are purchasing a gift card, we only ask you to log in or create an account so we can send you an order confirmation, but this will not result in a subscription.

Do I have to have a HelloFresh subscription to purchase or redeem a gift card?

Can I purchase more than one gift card?

Will I receive an email confirmation for my gift card purchase(s)?

Unfortunately, we do not support this yet.

Can I buy a gift for someone who lives in a different country?

All of them! As long as the value is covered by your gift card you will not be charged. If you select recipes that exceed the value of your gift, you will be charged the difference. The value of each recipe is indicated on the Meal Selection page.

Which recipes can I choose from if I have a gift card?

I redeemed a gift card and have credit left on my account, now what?

Take a look at our frequently asked questions to learn more.

How much would you like to gift?

Add a personal message

Who should we send it to?

Give the gift of stress-free dinners with pre-measured ingredients and step-by-step recipes delivered to their door.

Meals made easy

Your friend can choose from 45+ recipes every week and decide when and where to receive them.

Fresh flavours

Get a link sent to your email to log in instantly.

Factor is the easiest way to eat well without the stress. We do the shopping, chopping, and cooking so you can focus on your goals. • Delivered fresh, never frozen\\* • Chef-Prepared, Dietitian-Approved: You don't have to choose between flavour and nutrition. Our culinary team and dietitians work together to create meals that are scientifically designed to fuel your body and taste amazing. • Flexible to your lifestyle: Whether you’re Keto, High Protein, Max 550 kcal or Pescetarian, we have a plan for you. Plus, you can pause, skip, or cancel your subscription at any time - you are always in control. \\*Our meals are delivered fresh to your door. Just heat, eat, and enjoy in minutes - no prep or cleanup required.

We picked {{mealCount}} meals based on your preferences. Explore more and edit now or after checkout.

This week’s menu

Perfectly portioned meals with around 550 calories or less per serving

A wide variety of well-balanced, chef-prepared meals with whole-food ingredients to fit any lifestyle

Delicious keto-friendly meals with around 15 grams or less of net carbs

Select from the categories below. You can always change them later!

Deliciously satisfying meals with 30 grams or more of protein to support your wellness goals

Easy and quick, ready in 15, 20, or 25 minutes - meat, fish, and vegetarian (may contain animal rennet).

550 kCal Max

Chef's Choice

Classic Box

Full of fiber

I eat everything

Keto

High protein

Nice job! You made that look easy. We'll email you instructions on redeeming your prize when the challenge ends in {{daysLeft}} days.

You've unlocked the special prize!

Give friends a free week of meals. and you'll get rewarded when they sign up using your personal code

Give friends a free box of meals and you'll get rewarded when they sign up using your personal code

Share a FREE box and get rewarded

Keep an eye on your email for the rewards once your friend signs up successfully

Share the joy of cooking together. Give a friend their first box free and you’ll earn {{creditForCustomer}} when they subscribe.

Send free box via

You’ve been cooking with us a lot, so you’ve earned extra credit—now you’ll get ${{newCredit}} each time a friend signs up using your code!

We increased your credit rewards

We’re sorry, but our referral page is down at the moment. Refresh the page, or come back later to try again. In the meantime, why not check out this week’s menu?

It’s not you. It’s us!

Have questions? We’re here to help!

The FAQs can’t load. Double-check your internet connection and try again!

Something went wrong

Every referral is another shot at the final. Don’t stop at one.

Score 2 tickets to the final on 19 July!  ⚽🏆️

Invite friends for a shot at two tickets to this year's soccer championship final on July 19!

Pop in their email or share your link. They get their first HelloFresh box for free.

Send a friend a free box

You earn {{creditForCustomer}} every time, to use on future orders. Plus another shot at the final.

They join. You earn {{creditForCustomer}}.

Don’t stop at one! Earn up to 20 entries to win. The winner is drawn {{endDate}}. Good luck!

Each referral = 1 entry

For each friend you refer, you earn {{creditForCustomer}} and 1 entry to win. More referrals, more chances to win!

Win 2 tickets to the final

YOUR SHOTS

Invite your friends to Factor and get rewarded when they receive their first box.

Give friends a free week of meals. Hurry, freebies are limited and expire soon!

Send a free box to a friend

Messenger

More

Messages

WhatsApp

Get {{creditForCustomer}} off your next order when friends sign up.

by email or invite link

They’ll get 3 free cuts, and a discount for future boxes. Plus, they can pause or cancel anytime.

2. Your friends place an order and enjoy

Send a free box

Discounts sent to:

Looks like you claimed this reward in the past. Earn more rewards by sending free boxes to your friends!

You get €{{rewardValue}} credit! We’ll apply the total credit to your next order. Keep sending boxes to earn more.

Couldn't apply your reward. Please check your internet connection and try again, or contact Customer Care at hello@factormeals.nl.

Two people cooking together in a kitchen with a HelloFresh box on the counter

Two women laughing together at a dinner table while looking at a smartphone, with plated meals of salmon, grains, and vegetables in front of them

Share with a friend.

Excited about this week's menu?

Hope your friends love HelloFresh too.

Your reward will arrive after they’ve placed their first order.

Two people enjoying a home-cooked meal together at a table

Make someone's week easier!

Share that home-cooked feeling

Friends get their first box free, and you’ll get a referral reward too.

Your referral link is included

Share this recipe

Your friend gets {{discountForFriend}} off their first box

Include my referral link

A father and two children enjoying a meal together at the dinner table

Share this recipe with a friend.

Know someone who'd like this?

Woman playfully holding a green bean above her lip like a moustache while being photographed on a phone, surrounded by freshly prepared dishes including grilled meat, sugar snap peas, rice, and sliced radishes in a rustic kitchen

Woman playfully holding a green bean above her lip like a moustache, surrounded by freshly prepared dishes including sugar snap peas and rice in a rustic kitchen

HelloFriends

Send your invite

They pick their meals

Plus, you earn {{amount}}.

They cook and enjoy

From share to serve

How it works

Your discount has been sent!

€{{creditAchieved}} credit received

My Referral Rewards

Earn more by placing more orders In the meantime you can. share your ${{discountForFriend}} discount (plus get ${{creditForCustomer}} credit when they join)!

You have 1 more freebie left. Hurry up, it expires soon!

You have {{availableFreebies}} more freebies left. Hurry up, they expire soon!

Want to start earning rewards? Send your friends a discount!

Send a friend a discount and get {{creditForCustomer}} off when they sign up.

Dinner's on you

Send a discount

Ask your friend to scan this QR code.

Share in person

Enter your friend’s email and we'll send them their free box offer.

Our team is here to help. Did you know that you can report the issues through our self reporting tool?

We're terribly sorry for the mix up

We apologize that several problems have occured in such a short time.

Discuss it with one of our employees

Our team is here to help. Choose a support option to get started.

We’re sorry you had problems with your delivery.

We're happy everything went well! Feel free to return here if you ever need support.

Thanks for sharing!

Would you like to explain the issue further? Remember, you can always access this tool later if you’re busy

We’re terribly sorry that you are facing issues

Sorry, all our employees are currently offline.

Menu for {{deliveryDateForStatusBar}} Delivery

Targeted supplements built to work with your meals. Exclusive pricing for Factor members.

Wellness beyond the plate

Your favourite recipes

Delivery FAQs

Tell us what you think about the recipe

So, how was your delivery on {{deliveryDate}}?

Rate and review recipes you’ve tried! Your feedback goes straight to our kitchen.

Past Deliveries

Why did you skip this week?

Send friends €{{discountForFriend}} credit and get €{{creditForCustomer}} for each one who signs up.

Get €{{creditForCustomer}} when you give €{{discountForFriend}}

Send friends a free box and get €{{creditForCustomer}} for each one who signs up.

Get €{{creditForCustomer}} when you send a free box

Oops! Your tracking information isn't available right now. Please try again later.

404: page not found

Tracking your deliveries is easier than ever with the app!

Get delivery updates

Do you have a question or comment about your delivery? Then you can go here.

Select "Get delivery support" to report any problems you had with your delivery. We'll help you find a solution.

Free box unlocked 

Discount details

Couldn't load your discounts

FAQs

Reach your goals with 1:1 nutrition coaching

Nutrition Coaching

New to ClassPass? Get 1 month free plus 5 bonus credits to book top-rated classes. Already a ClassPass member? Upgrade your plan to score 15 bonus credits.

Exclusive ClassPass offer, courtesy of Factor

Earn credits when your friend joins Factor.

Invite friends

Rewards

Learn how you'll get rewarded by simply ordering {{brand}}.

More benefits

No discounts

Benefits

Your discount(s) this week:

Reach goals, earn as you go. Treat yourself when ready.

Earn rewards

Factor Cash is store credit that can be used towards your orders. Credit issued before 3.11.2025 may not be combined with other rewards.

Thank you for your feedback!

For your security, a password reset is required before you can update your account details. This helps us keep your information safe.

To protect your account, please reset your password. This helps us keep your information safe.

Keep your account safe

It’s applied automatically to future orders and works with discounts and rewards. Check your balance and FAQs under "Payment".

Please try again

Server Error

We'll send an email within 14 days to confirm account deletion.

You will be logged out

Your subscription is deactivated and you can continue below to request account deletion. As a friendly reminder, you will still receive any processed orders on the way or scheduled to be delivered the upcoming week. Please note, while we are working on your account deletion request, your account will remain accessible. Once the process is complete, your account will be permanently removed as requested.

1. Account Deletion Process.

To start the deletion process of your account, please navigate to our website and cancel your Subscription first.

1. Cancel Subscription

Please confirm that you want to delete your account. We will delete it within 30 days and send a confirmation email.

We are sad to see you go!

After you have completed all the above steps successfully, and sent an email to our customer support regarding your account deletion. You should receive a confirmation email in the near future when the process is complete.

Please complete the "cancel subscription" step to continue with account deletion flow

First step incomplete

Your subscription is deactivated. Your account deletion would be delayed if you have an active delivery that is on its way, or a confirmed delivery for the upcoming week. Once there are no ongoing deliveries, only then will the account deletion process be commenced. 

Send request

After you have cancelled your subscription, you can request to have your account deleted. To submit your account deletion request, select `Send request` and follow the prompts to confirm.

Please note that all of your account data will be removed, including any discounts or credit. If you return to HelloFresh in the future, you'll need to create a new account.

2. Request Deletion.

To finalize deleting your account, we need to send an email to our customer service representatives.

Dear HelloFresh Customer Care,

Please kindly delete my account and all the data associated with it.

Thank you.

Best,

First Step Incomplete

Please disconnect your Apple ID from your account

1. On your iPhone, go to Settings, then tap your name.
2. Tap Password & Security > Apps Using Apple ID.
3. Select the app ‘HelloFresh’, then tap Stop Using Apple ID.

Since you registered with your Apple ID, you’ll need to disconnect your Apple ID from this account before you delete it.

After you’ve stopped using your Apple ID for this account, you’ll need to request to have your account deleted. 

Please note that all of your account data will be lost, including any discounts or credit. If you return to HelloFresh in the future, you’ll need to create a new account.

Please confirm that you want to delete your account. We’ll delete it within 45 days and send a confirmation email.

We’ll send an email within 45 days to confirm account deletion.

Some of our content is AI-generated or modified

Some of our media are AI-generated or modified

Please try restarting the app.

HelloFresh has stopped working.

Balance History

{{discount}} off Add-ons

Automatically applied to your weekly box.

{{discount}} off meals

Auto-applied to your box for {{date}}.Discounts are automatically applied to your orders, one after the other.

Applied to selected items. One item per order.

{{discount}} off Premium Meals

Free nutrition coaching

Early Access

Calorie Smart

Cart button

You can make changes up until {{date}} ({{remaining}} days left)

Order summary button. {{totalSelected}} items in your box.

Please try again.

We couldn’t load your cart

Get an additional meal for only __{{additionalMealCost}}__

A solid saving on this order. Anything left will still be there next week.

Apply {{balance}} to this order?

Not enough to make much of a dent yet. Keep saving — it'll still be there next week.

Not much yet — worth saving up?

Select at least __{{quantity}} {{ mealWording }}__ to meet the minimum box size.

Order Confirmation

* Your Factor Credit has been applied to this order. Your remaining balance is {{balance}}.

Your remaining Factor Credit balance is {{balance}}  and will be applied to your next eligible order.

Your credit may have already been applied. Check under Settings > Order History for your final total.

Extras

Meals

Order total

Your order will be placed on %s, %s %s

Ordering & delivery

Edit delivery by {{cutoffFormattedDate}}

Top picks

Your credit

Your HelloFresh Credit

Change email address

Change payment method

Let’s double check your address

{{meals}} meals per week

For a limited time, you can share a discount with your friends. The best part? You get a discount too!

Share Factor and earn

Give your friends a discount, and you'll get €{{creditForCustomer}} in credit when they sign up with your unique code.

Share a discount and get €{{creditForCustomer}} in credit

Delivery first box

Discount first box

This number is a 3-digit or 4-digit security code. You can find it on the front or back depending on what type of card you have.

Four digits printed on either the left or right side.

Three digits located to the right of signature strip.

American Express

Visa

Redeem discount code

Order summary

Mon–Fri, 07:00–21:00 EST 
Sat–Sun, 07:00–19:00 EST

Call Factor

Or request a refund

Ask any question

Please allow up to 24 hours for a response

Explore our <a href="/faq" >FAQs</a> for instant answers to common questions. Still need assistance? We offer three convenient ways to get in touch:

Have a question?

Create your free cookbook

Let's save your first recipe from socials together

More inspiring recipes

All done cooking

Select your country

To protect your account, please reset your password.

The password reset link has been sent to your email.

Reset password

You’ll receive the right amount of this item to go with the meal.

Tastes even better with

+€%.2f
per serving

We'll automatically apply them to your next eligible order

You have {{creditLeft}} credit available.

Give {{discountForFriend}}, Get {{creditForCustomer}}

Send friends up to {{discountForFriend}} off their first delivery and you’ll get a {{creditForCustomer}} credit!

Food is love! Send a box to a friend and get {{credit}} in return.

My Deliveries

Hungry for more? Check out this week’s selection of Extras.

Featured Add-ons

{{chosenCoursesLength}} {{courseType}} preselected for you

Delivery scheduled

Still want to receive a box? You can unskip your box until {{parsedCutoffDate}}.

Hi {{firstName}}!

Alternative time slots available

Your delivery on {{deliveryDate}}

Discover

We've encountered a problem loading this screen. Please try again later.

Unable to load screen

No configuration available for this screen.

De maaltijden die deze week op het menu staan

All Meals

%d upgrades in box

Upgrade each meal with

Sort by

Connect to the Internet

Don’t love your first box? We’ll refund it.

100% money-back guarantee

Your last name is missing. Please enter it to continue.

Enter your last name

The address from your selected payment method is outside our delivery area. Add a new address or enter a different one.

The postcode {{zipcode}} you entered doesn't match your selected payment address, which has an additional delivery fee. Would you like to use this address?

You're saving big this order! Lock in free shipping + {{totalPremiumBenefit}}/month in premium upgrades on every order — no codes needed.

You're saving — unlock even more

Free delivery

Premium meals

With Factor Plus

Without Factor Plus

Factor Plus is {{subscriptionPrice}} {{subscriptionCadence}} (this order covers it). Free shipping and {{totalPremiumBenefit}} in premium upgrades every 4 weeks.

Your membership is active. Benefits are ready to use on your next order.

Payment confirmed

You could save {{savings}} with Factor Plus

Free standard shipping

Get {{saving}} per week for premium meals

Premium meal upgrades

Flexible pricing

No commitment

Yearly discount

You have successfully cancelled your Factor Plus subscription

We couldn't cancel your Factor Plus subscription. Please try again or contact support if the issue persists.

Payment didn't go through

Payment unsuccessful

Payment failed

Your benefits are paused until payment is resolved.

Payment issue

{{monthlyEquivalent}} / month • Save {{savingsPercentage}}%

You're saving up to {{amount}}/week with your Factor Plus membership.

Factor Plus benefits

Free delivery $20 off premium meals per box

Rate the recipe after your meal. Your ratings help personalise what we suggest next.

Replace discount

Couldn't add promo code. Please try again later.

Choose a free item over your next {{ numOfFreeWeeks }} weeks

{{servingsCount}} total servings at {{price}} per serving

{{servingsCount}} total servings at {{originalPrice}} {{price}} per serving

{{remainingBoxDiscount}} off remaining boxes

Shipping

First box total

Next delivery total

Easily pause, skip, or cancel your subscription through your account.

As flexible as you

No cooking. No dishes. Pure convenience.

Fast + easy

Please provide your shipping address to see available delivery dates and times.

We currently don’t deliver to your postal code yet. Stay tuned until we extend our delivery zones to where you live.

What’s waiting for you

Free items!

Promo code

YUM!

Explore this week's menu 

Choose your favorites from 18 freshly-prepared meals each week.

with something for everyone

/weekly-menu

View our weekly menu

Login to your Factor account

Welcome to Factor

Terms & Conditions

We’re not in your area yet, but we’re expanding.

Check back soon.

Please enter your postal code

We deliver to your area.

Good news!

Let’s check if we deliver to your area

Error message

Personalise your meals by telling us more about what you like in your food profile.

Improve your recommendations

We chose {{meals}} for your first delivery. Make changes until {{date}}.

Review your meals

Personalise your meals by telling us more about what you like.

We pick meals based on your food profile

{{count}} meal is waiting for you in your box

{{count}} meals are waiting for you in your box

How do you like to cook?

Cuisines

Dish types

Recipes with step-by-step cooking instructions for Thermomix®

Cooking preferences

Any favourite cuisines?

How do you like to eat?

Exclude

Flavours

Proteins

Dietary habits

If you go back now, you’ll lose your changes.

Discard changes?

What kind of dinners do you love?

Some recipes in your menu may still include these ingredients. Check each recipe before you order.

Just a heads up

Any ingredients to avoid?

Any favourite flavors?

Nutrition

Personal

Goals

Tell us what you like to eat so we can tailor meal picks to your taste. Access to the full menu will always be available.

Your food profile helps us set your meal picks and sort the menu by what’s most relevant to you.

You’ll always have access to the full menu.

Meals matched to your taste

Food Profile

We found a more suitable plan size for you.

Number of adults

Number of kids

Household

How many people in your household?

There was an issue while loading the food profile page. Please try again later.

Sorry, something went wrong

Meal preferences

What are your nutrition goals?

Prep in advance and save time throughout the week

What are your personal goals?

{{meals}} meals x {{people}} servings/meal

We recommend updating your plan to better fit your household starting from [date]

Update your plan size

Your current changes will reset future weekly meals we pre-select for you. Any meals you pick yourself will not be changed.

Would you like to save your changes?

Changes to pre-selected meals

Which proteins do you enjoy?

Which seafood do you enjoy?

Which vegan proteins do you enjoy?

Which meat-free proteins do you enjoy?

Personalising your menu based on your food profile

Menu in progress...

Enjoy personalised meal selections and menu ranking tailored to your taste. Edit your food profile in settings.

Your food profile is updated!

Your settings help us tailor the menu to you.

More settings available on your food profile.

Tell us more about what you like

Your food profile

Tailor your meal selections and menu to your taste.

You still have some unsaved changes.

Unsaved changes

Primarily plant-based with the occasional inclusion of meat.

I mix it up. Meat, veg, and everything in between.

Includes fish and seafood while excluding all other meat products.

Your diet

Excludes all animal products, focusing entirely on plant-based foods.

Excludes meat and fish, focusing on plants, dairy and eggs.

Cooking style

Diet type

Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing, and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs!

Your meals will stay fresh for a full 7 days in the fridge.

We use several carriers depending on your location, including CMS (Chicago Messenger Service), UDS, Blue Streak, AxleHire, Lasership, UPS, and FedEx. Please contact our Customer Experience Team at +1 888-573-5727 for details about delivery to your area.

Yes! We do offer ketogenic meals. These meals will be labeled with a “KETO” tag underneath the photo of the meal.

In order for our meals to be deemed ketogenic, the meal must contain at least 60% calories from fat, around 20% calories from protein, and 10% or less calories from carbohydrates. Since each individual will have a different carbohydrate threshold that allows them to remain in ketosis, the carbohydrate content of our meals varies.

Some of our meals may be low in carbohydrates but not quite high enough in fat to be considered ketogenic! By simply adding more fat to these meals, you can achieve a “more ketogenic-friendly” meal.

What are the benefits of Factor?

How long do meals last?

How long will my meals stay fresh?

How soon can I expect my first box?

Where can I see the upcoming menu?

Based on your (mix of) preference(s), the most relevant meals are shown first. Of course, you can also choose from the rest of the weekly rotating menu.

1. Choose your menu preference(s)

Well-balanced meals with  550 calories or less

The chefs select a mix of freshly prepared meals made from the finest ingredients that suit every lifestyle.


Always a maximum of 15 grams of carbohydrates per meal plus a mix of protein sources, fats, and vegetables.

Adjust your plan size

Based on what you told us, we recommend this meal plan for you.

Your Factor meal plan.

What are your goals?

Any protein recipes to exclude?

Select the number of recipes and servings per box you want weekly.

Your meal plan

Well-balanced meals with  550 calories or less.

Delicious keto meals with a maximum of 15 grams of carbohydrates per meal plus a mix of protein sources, fats, and vegetables.

Over 350,000,000 fresh meals delivered globally and counting!

All reviews shown are from verified HelloFresh customers. For each of these reviews, HelloFresh checked individually that the customer actually purchased at least one HelloFresh box before writing the review. The ratings shown were selected individually by HelloFresh and do not represent the average of the ratings on Trustpilot.

How do reviews work?

Flavorful, real, healthy food!!! Worth every penny!!! I need convenience & portion control!!! I have tried so many meal plans, but my quest is over!!! LOVE, LOVE, LOVE Factor!!!

Factor foods are delicious convenient and healthy - I have lost 27 pounds using the Keto menu with more energy and all my dishes are very tasty - with many variations to choose from - so never boring - the cheesecake desserts are so delicious and refreshing and love my banana/strawberry and Tropical fruit smoothies daily!!

meal planning

time

Meals are like homemade and make life easier with a busy schedule. High recommend if you want healthy meals that save time and are reasonably priced. I have tried other products but these are the best of any I have tried

money

We spare you the

Uncheck any items you already have at home

Add to grocery list

We'll show these units in your grocery list now, but you can change them anytime.

Imperial

Metric

Choose your preferred units

Oura Ring integration

You earned a bonus reward

Earn more when you refer

Discount sent!

(based on a 6-serving box, partial credit applies once it’s earned)

Nice job! You've earned enough credit for a box. Ready to earn more?

Keep going strong! You're on your way to earning another box's worth of credit!

You're on your way to earning enough credit for an entire box.

Receive credit by sharing discounts with your friends or family.

Once your friends accept your invitations, your credit will move from pending to received. This amount is the total credit you've received, not your remaining balance.

Get your friend to join and unlock awesome rewards together.

Invite a Friend

{{count}} free box sent

{{count}} free boxes sent

You have {{count}} free box left! Send it before it disappears.

You have {{count}} free boxes left! Send them before they disappear.

All your free boxes have been sent!
Want to earn more credit?

Do you want to earn credit?
Give friends a free box!

All your discounts have been claimed!
Why not earn some more credit?

{{count}} discount sent by email

{{count}} discounts sent by email

Discount sent via email

Want to start earning credits?
Send your friends a discount!

Share a discount

This invite isn’t ready for a
reminder just yet. Check back
in a few days!

Claim rewards

You've been cooking with HelloFresh a lot, so you've earned extra credit -- now you'll get [CREDIT] each time a friend signs up using your code!

Enjoy more credit benefits!

We’re sorry, but our referral page is down at the moment. Refresh the page, or come back later to try again.

Who do you make happy?

Your friend will get a free box, and you’ll get {{credit}} credit when they receive their first box.

HelloFriends Email Sharing Title

You have {{count}} more free box left. Hurry up, it expires soon!

You have {{count}} more free boxes left. Hurry up, they expire soon!

See upcoming meals

Earn more by placing more orders. In the meantime you can share your [DISCOUNT] discount (plus get [CREDIT] credit when they join)!

Share successful. The shared item is now available.

Send the discount to your friends

Send an email

Or send via email

Delivery date changed due to a public holiday. Manage by {{date}}

Your meals are coming soon! Expect them by {{date}}.

Current Order

Upcoming orders

Your delivery is delayed. Check tracking for updates.

Delayed

Delivered

Your delivery won’t arrive. We’ll contact you shortly.

Delivery unsuccessful

Remove this promo?

For you

Hello {{first_name}}

{{amount}} per week

New Meals, Fresh Vibes!

On the way

You have {{benefitsAmount}} {{benefitText}} this week

Shipping soon

Unskip to use {{benefitsAmount}} {{benefitText}} this week

Skipped

Orders

Upcoming

What we promise

By rating you help us improve them!

How were your meals?

Specially for you

Send friends a delicious discount and get {{amount}} when they sign up!

Share free meals, get {{amount}}

Welcome {{firstName}}!

{{count}} preselected meals. Make changes

Browse this week’s menu

Your inbox is empty. Enjoy the calm!

Add your delivery address

Delivery address

https://images.ctfassets.net/4frik3v39clf/5bO2j16R2YxGPdXw2bNzXo/919641c44e6a9658bc5900c931be6a0a/Factor_Badge.svg

Need support? Our Customer Care team is glad to help.

__Your satisfaction is our #1 priority__

How would you like to pay?

What went wrong with the delivery?

How was the delivery damaged?

Which instruction was not followed?

When did your delivery arrive?

Earn points just by using Factor.

{{discount}}off Specialties

Free shipping

Free juice, smoothies & shots

Save on premium meals

Your upcoming reward

Your upcoming rewards

Enjoy

Are you sure you want to leave?

Loyalty banner {title}

Start earning rewards

Rate your recipes

Invite your friends

• Rate recipes from your past two deliveries.

• Earn 400 points for each rating.

• After your next delivery, you can rate more recipes.

Earn points for rating recipes

• Send a free box to 5 friends per month.• Earn 400 points for each invite, plus get credit when they place their order.

{{discount}} off add-ons

{{discount}} off premium meals

Refer your friends

Earn more benefits

Check out other options while we’re preparing the next Rewards for you.

More Rewards soon

Premium supplements designed to complement your Factor meals.

40 vitamins, minerals and superfoods

Daily Greens

6 key electrolytes, zero sugar

Hydration Boost

25g protein, all 9 essential amino acids

Whey Protein

Shop supplements

Premium supplements for your lifestyle

Factor Form

Try Factor Form supplements!

Enjoy your meal!

Build your bundle and Save 15%

Eat. Earn. Enjoy.

Earn {{reward}} when you refer

Set a special lunch for Mother's Day

Get started here

Fruity and functional refreshers, perfect for a pick-me-up any time of day.

Fresh fruit and vegetable juices for a tasty pick-me-up wherever and whenever you need it.

Boost your meal with extra servings of protein.

Fuel up with delicious shakes and ready-to-drink caffè lattes that make the ideal on-the-go breakfast, snack, or dessert.

Start your day off strong with a hearty and energy-packed breakfast.

Craveable, restaurant-worthy meals made with premium proteins and high quality veggies

Your order is saved!

No internet connection

Unable to load recipes

How was everything?

Your inbox is empty.

every day!

Didn’t receive it? Check your spam folder. If you still don’t see it, wait a moment before trying to resend.

Please request a new link to login.

Log in instantly by getting a secure link sent to your inbox.

Order saved!

Something went wrong!

You received {{mealCount}} meals this meek

How was it?

Payment

Thank you. Please note, this change applies to the specified week only.

Meals per week

Servings per meal

Your meal preferences are now part of the new {{link}} page.

Spicy dish

Calories

Carbs

Make this meal better with:

Customise your meal

Protein

Rewards overview

We use this to recommend meals tailored to your taste!

You rated all recent recipes!

Ordered last week

Ordered {{number}} weeks ago

Ordered this week

Rate a few more recipes to get even better recommendations.

Thanks for rating!

Rate your past meals and we’ll recommend recipes you’ll love

Your highly-rated recipes will be highlighted in your menu. Want to rate more recipes? Visit your past orders.

Thanks for your feedback!

Help us personalise your menu

Nice to have you cooking again!

Choose a free item over your next {{numOfFreeWeeks}} weeks, while subscription is active

Are you still using this card? It may be out of date.

Select ingredient

Add as many as you’d like

Ingredients

Change delivery day

Your delivery day has been changed to {{deliveryDate}}

Perhaps you would prefer another delivery date, just for this week?

Upload up to 3 photos so we can solve this faster for you. (Optional)

We’re sorry for the inconvenience. A {{amount}} credit has been applied to your account. You can use it on any box.

Manage your deliveries from anywhere, anytime.

Download our app

Available subscriptions

Your first delivery will be reserved for this date.

We’ll set future deliveries for every {{day}}, which you can change anytime.

Your plan is flexible. For future deliveries, you can change, skip, or cancel anytime before the weekly deadline.

Smoothies

Discover your midweek inspiration

Diets

Main protein

Restrictions

Spice level

Cart

Opens a screen showing your past deliveries

My bundle

Time

Diet

Food type

Sort

We’re sorry that no results match your current filter selection. Try adjusting or removing some filters!

For You

Your order

Carefully chosen for you

We picked {{meals}} meals we thought you’d like based on your {{link}}.

Order confirmed!

We chose {{count}} meals that we hope you like.

Your meals

Try out our offering for new cuisines and special ingredients

Specialities menu

That's not on the menu this week

No matches for {{query}}

What are you in the mood for?

All meals

Based on your past orders

Order it again this week

{{discount}} off extras

{"one":"This week's benefit","other":"This week\u2019s benefits"}

No items found

No further filters available for this category

Looks like you’ve got some delicious items waiting for you in your cart! Don’t forget to review your order before {{cutOffDate}}.

Sweet! You unskipped your {{deliveryDate}} delivery.

Add-on benefit

Add-on benefits

We couldn’t find any items that matches your criteria.

We’re having technical issues.

Discover our range of supplement products designed to boost your overall health and well-being.

While we enhance the app experience for Factor Form supplements, please keep using our website.

We’re on it!

Your login details are used for all your subscriptions.

Review order history for all your subscriptions.

If you choose a new quantity for each order, your subscription will update to €%.2f starting %s. You won’t receive the item if you skip or cancel before your weekly payment.

Surcharge (per order) €%.2f

Change quantity

By subscribing, you agree to an additional charge of  €%.2f per delivery that renews automatically unless you skip a week. To pause or cancel, uncheck the subscription box and confirm your order before your weekly payment is charged.

Subscribe to this item

Your Factor Credit applies automatically to future orders. While some older credits might not be able to be used with other rewards, we’ll always apply what you’re eligible for.

Your balance can't be more than [LIMIT_AMOUNT]. To add more funds, you must first use some of your current balance.

Couldn't add funds

We automatically apply this discount to your selected meal subscription (no extra meals).

The final price of the box after discounts can be reviewed in the order overview.

Edit delivery address

You can only use one promo code at a time. Applying a new one will replace your current discount or benefit.

What’s your promo code?

Box {{boxNumber}}

Don’t forget to add your free item with every box.

Don't forget to claim your offer

Your offers

Choose a free extra over your next {{numOfFreeWeeks}} weeks, while subscription is active

Good food delivered straight to your door – always on your terms. Skip or cancel anytime.

LIFESTYLE

YOUR PLAN & ACCOUNT

DELIVERY & PACKAGING

MEALS & NUTRITION

About Factor

ENJOYING YOUR MEALS