Yes, ideally you should be at home when your box is delivered and we make it easy to plan for that. When placing your order, you can select a 5-hour delivery window. The day before delivery, you’ll receive a push notification with your delivery time (with a 30-minute margin). If you don’t open the notification on your phone, we’ll automatically send the same information by email. On delivery day, you can track your driver in real time via the track-and-trace link sent to you by both app and email.
If you really can’t be at home, the driver will try delivering to your neighbour. Just make sure you pick up your box as soon as possible and place all your low-salt ready meals straight in the fridge. Keep an ear out for the doorbell, if neither you nor your neighbour is home, the driver will take the box back.